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Frequently Asked Questions

Q. How do I make order? 

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. You can continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “Continue” button.
  5. From here, you need to select your shipping methods and click “Continue” button.
  6. Next you'll need to choose your payment method then click “Place Order Now” button to complete your order.

*Still not clear on some step? You may refer HERE

Note: If your favorite product list "Sold Out". Don't be sad, it's still may able to order. Just drop us a email or message us on facebook. We would assist you accordingly.

Q. What are the payment methods available?

HotStone.Co offers various kind of Payment Methods as shown below:

  • Bank transfer
  • CDT(cash deposit machine)
  • FPX (Online banking)

Bank Account : 8603806365

After you made the payment, please send us the payment details of :
Order ID :
Bank Name :
Bank-in Date :
Banking Reference No :
Contact Name :
Contact Phone No :

Kindly scan and email us the above info to Email address : [email protected] or contact us in Facebook inbox (

Note: Your purchased products will not be delivered until we have this confirmation. 

Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Edit” beside Account Details → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Forgot your password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order

- Orders that are in process, shipping or shipped will not be cancel

Q. Still have doubts?

If you have doubts that can't found in the F.A.Q page. Kindly send us an email to [email protected] for us to clear your doubts.

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