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RETURN & REFUND POLICY


We are able to make refunds under a reasonable circumstances. To ask for exchange/refund, kindly contact us within 3 days. Returned products should be shipped back to us within 7 days of receipt.  

All returned products should be shipped to our return address and  packed in its original packaging with receipt. You have to inform us prior if the product is received damaged. It is the responsibility of customers to ship back the products in good and resalable condition. All sales items cannot be returned. Some products are not eligible for return due to hygiene purposes.

All handmade jewelleries are not eligible for exchange.

Customers will need to pay for the shipping fees when returning the products.


Circumstances that we will not accept your return parcel:

- More than 7 days.

- Parcel that are not in the original condition (JEWELLERY, JEWELLERY BOX, CARD, SILVER POLISHING CLOTH & etc)


SHIPPING FEE

Shipping fees should be paid by customers when returning the parcel. 


RE-DELIVERY SERVICE

If you fail to collect the parcel and is returned to us. A total of RM 9 will be imposed as shipping fees for re-delivery services. 

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